Terms & Conditions

1. Introduction

These Terms and Conditions govern the provision of services by Elite Endurance Nutrition Ltd (“Elite Endurance Nutrition”, “we”, “our”, or “us”). By booking an appointment, enrolling in a programme, purchasing a service or digital product, or otherwise engaging with Elite Endurance Nutrition, you agree to be bound by these Terms and Conditions.

Please read these Terms and Conditions carefully before using our services. If you have any questions, please contact us before making a booking.

These Terms and Conditions should be read alongside our Privacy Policy, which explains how we collect, use and protect your personal information.

2. About Elite Endurance Nutrition

Elite Endurance Nutrition Ltd is a provider of evidence-based sports nutrition and dietetic services for endurance athletes and individuals seeking personalised nutrition support.

Services may include, but are not limited to:

• Initial nutrition consultations
• Follow-up consultations
• Ongoing nutrition coaching
• Low FODMAP & Gut Health Programme
• Performance & Gut Strategy Sessions
• Race nutrition planning
• Educational resources and digital products

Consultations are primarily delivered online unless otherwise stated.

All advice is provided within the practitioner’s professional scope of practice and is based on current scientific evidence, professional guidelines and clinical judgement

3. Booking Appointments

Appointments can be booked through our online booking system or by contacting Elite Endurance Nutrition directly. To ensure we can provide safe and appropriate nutrition advice, clients must complete all required health questionnaires, consent forms and any requested documentation before their appointment. Failure to do so may result in the appointment being postponed.

Payment must be received before the consultation unless an alternative arrangement has been agreed in writing. Following your booking, you will receive confirmation of your appointment together with any relevant information and instructions.

If we need to cancel or reschedule your appointment due to unforeseen circumstances, we will contact you as soon as reasonably possible and offer an alternative appointment or a full refund where appropriate.

4. Fees & Payment

The fees for our services are displayed on the Elite Endurance Nutrition website or will be confirmed before your appointment or programme begins. Unless otherwise agreed in writing, payment must be made in full before your scheduled consultation or the commencement of a coaching programme. Payments are processed securely using approved third-party payment provider, Stripe. The payment methods available at checkout may vary depending on your device, browser, and location. 

Where a payment plan is offered, you agree to make all scheduled payments on the agreed dates. Failure to make payments may result in appointments being postponed or coaching being suspended until payment has been received. Elite Endurance Nutrition reserves the right to amend its prices at any time. Any changes will not affect appointments or programmes that have already been booked and confirmed. 

5. Coaching Programmes

Certain coaching services are delivered as structured programmes designed to provide ongoing support, accountability and regular review. These programmes require a minimum commitment period to allow sufficient time for nutritional strategies to be implemented, monitored and adjusted according to your individual needs and goals.

Where stated, coaching programmes require a minimum commitment of three (3) months. By enrolling in one of these programmes, you agree to the minimum commitment period and the associated fees. If you choose to pay by monthly instalments, each scheduled payment remains payable for the duration of the agreed programme, regardless of whether you choose to discontinue participation before the programme has ended.

Requests to end a coaching programme before the minimum commitment period has been completed may be considered in exceptional circumstances at the sole discretion of Elite Endurance Nutrition. 

6. Cancellation & Rescheduling

If you need to cancel or reschedule an appointment, we kindly ask that you provide at least 48 hours’ notice. Appointments cancelled or rescheduled with more than 48 hours’ notice or more may be rearranged without charge. Appointments cancelled with less than 48 hours’ notice will incur a cancellation fee equal to 50% of the scheduled appointment fee. Appointments missed without prior notice (“no-shows”) will be charged the full appointment fee. If an initial consultation is missed without prior notice, Elite Endurance Nutrition reserves the right to require full payment in advance for any future bookings.

Elite Endurance Nutrition reserves the right to refuse future bookings where repeated cancellations or missed appointments occur.

If Elite Endurance Nutrition needs to cancel or reschedule your appointment due to unforeseen circumstances, an alternative appointment will be offered at the earliest available opportunity or a full refund will be provided where appropriate.

7. Late Arrivals

If you arrive late for your appointment, every effort will be made to provide the full consultation where possible. However, where this is not possible, your consultation will finish at the originally scheduled time to avoid impacting other clients.

The full consultation fee remains payable regardless of the length of the consultation resulting from a late arrival.

8. Communication Between Appointments

Clients enrolled in an ongoing coaching package will receive support between scheduled appointments for the duration of their coaching agreement. Between appointments, clients may contact Elite Endurance Nutrition by email or WhatsApp to ask reasonable questions relating to their nutrition plan, progress, or any recommendations provided during coaching.

Support between appointments is intended for brief guidance and accountability and is not a substitute for scheduled consultations. Where a question or issue requires more detailed discussion, clients may be advised to book an additional consultation. Messages will usually receive a response within two working days during normal business hours. Responses may not be provided during weekends, public holidays or periods of annual leave unless otherwise stated.

Elite Endurance Nutrition does not provide an emergency service. Clients requiring urgent medical advice should contact their GP, NHS 24, NHS 111 (where applicable), or emergency services as appropriate.

9. Client Responsibilities

To ensure safe and effective nutrition support, clients agree to:

• Provide accurate, honest and complete information regarding their medical history, medications, dietary habits, lifestyle and training.
• Inform Elite Endurance Nutrition of any changes to their health, medications or circumstances that may affect the advice provided.
• Complete requested questionnaires, food diaries and other assessment documents before appointments where requested.
• Attend scheduled appointments or provide appropriate notice if they need to cancel or reschedule.
• Follow agreed payment arrangements.
• Take responsibility for implementing nutrition recommendations and seeking clarification where required.
• Continue to seek appropriate medical advice from their GP or other healthcare professionals where necessary.

Nutrition recommendations are most effective when implemented consistently. While every effort will be made to support clients throughout their coaching journey, progress ultimately depends upon individual circumstances, adherence to recommendations and factors outside the control of Elite Endurance Nutrition.

10. Practitioner Responsibilities

Elite Endurance Nutrition is committed to providing a professional, evidence-based and client-centred service.

We will:

• Provide nutrition advice based on current scientific evidence, professional guidelines and clinical judgement.
• Work within our professional scope of practice at all times.
• Treat clients with dignity, respect and professionalism.
• Maintain accurate and confidential client records.
• Explain recommendations clearly and answer reasonable questions relating to your nutrition plan.
• Refer clients to another suitably qualified healthcare professional where this is considered to be in the client’s best interests.
• Maintain appropriate professional registration, insurance and continuing professional development.

11. Medical Disclaimer

Elite Endurance Nutrition provides evidence-based nutrition advice to support health, wellbeing and sports performance. However, our services are not intended to replace medical diagnosis, treatment or care provided by your GP, consultant or other healthcare professionals. Clients are responsible for informing Elite Endurance Nutrition of any diagnosed medical conditions, prescribed medications or changes to their health that may affect the advice provided.

If you experience new, worsening or concerning symptoms, you should seek advice from your GP or another appropriate healthcare professional without delay. If you believe you are experiencing a medical emergency, you should contact the emergency services immediately.

12. Results Disclaimer

Every client is unique, and individual responses to nutrition advice will vary. Whilst Elite Endurance Nutrition is committed to providing personalised, evidence-based recommendations, we cannot guarantee specific outcomes, including improvements in performance, body composition, health, recovery or gastrointestinal symptoms.

Your progress will depend on a range of factors, including adherence to recommendations, training, lifestyle, medical conditions, medications and individual physiology.

13. Confidentiality

Elite Endurance Nutrition respects your privacy and will treat all personal and health information as confidential. Information shared during consultations will not be disclosed to third parties without your consent unless:

• We are required to do so by law.
• There is a safeguarding concern or risk of serious harm to yourself or another person.
• Disclosure is necessary to protect the safety or welfare of an individual.
• You have requested that we communicate with another healthcare professional involved in your care.

Where appropriate and with your consent, we may communicate with your GP or other healthcare professionals to support your care.

14. Privacy

Elite Endurance Nutrition processes personal information in accordance with UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Details of how we collect, use, store and protect your personal information can be found in our Privacy Policy, available on our website.

15. Complaints

Elite Endurance Nutrition aims to provide a professional, high-quality service at all times. If you are dissatisfied with any aspect of our service, we encourage you to raise your concerns as soon as possible so that we have the opportunity to resolve the matter promptly and fairly.

Complaints should be submitted in writing by email to hello@eliteendurancenutrition.com.

We aim to acknowledge complaints within five working days and provide a full response within ten working days where possible. If additional time is required to investigate your complaint, we will keep you informed of our progress.

Nothing within these Terms and Conditions affects your statutory rights.

16. Changes to these Terms & Conditions

Elite Endurance Nutrition reserves the right to amend these Terms and Conditions from time to time to reflect changes in legislation, professional guidance or business practices. The most up-to-date version will always be available on our website and will apply to all future bookings and services from the date of publication.

17. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of Scotland.

Any dispute arising from these Terms and Conditions or the services provided by Elite Endurance Nutrition shall be subject to the exclusive jurisdiction of the Scottish courts.